Collection: Delivery Policy
At OutdoorKitchens.com.au, we are committed to providing a reliable and efficient delivery service to our customers across Australia. This Delivery Policy outlines our delivery processes, including information about shipping costs, delivery times, and our insurance coverage for goods.
Shipping Costs
The shipping costs for your order will be calculated and displayed during the checkout process. These costs are determined based on various factors, including the size and weight of your items, your delivery location, and the shipping method you choose. Please review the shipping costs before finalizing your order.
Delivery Times
We aim to process and dispatch orders as quickly as possible, typically within 3 business days after manufacturing is complete. The actual delivery time may vary depending on several factors, including your location and the shipping method selected during checkout.
Please note that these delivery times are approximate and may be subject to change due to unforeseen circumstances, such as extreme weather conditions, public holidays, or other disruptions.
Delivery Partners
We work with reputable delivery partners to ensure the safe and efficient delivery of your orders. Our partners are experienced in handling a wide range of products, including outdoor kitchen equipment and accessories.
Insurance Coverage
We take the safety of your items seriously. OutdoorKitchens.com.au provides insurance coverage for goods in transit to depots around Australia. This coverage protects your items against loss or damage during delivery until they reach the designated depot.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery on our website or through our delivery partner's tracking system.
Depot Pickup
For the convenience of our customers, we offer the option to pick up your order from a designated depot location. During the checkout process, you can choose the depot nearest to your location for collection. Please ensure you bring valid identification and your order confirmation when picking up your items.
Delivery Issues
If you encounter any issues with your delivery, such as delays or damages, please contact our customer support team as soon as possible. We will work diligently to resolve the issue and ensure your satisfaction.
Contact Us
If you have any questions or require further assistance regarding our delivery policy, please don't hesitate to reach out to our customer support team:
Email: info@outdoorkitchens.com.au
Phone: 1300 136 718