Collection: Warranty Information
Warranty Information
At OutdoorKitchens.com.au, we stand behind the quality of our products and services. We are committed to ensuring that your outdoor kitchen is built to last, and to demonstrate our confidence in our workmanship and the products we offer, we provide the following warranty information:
Workmanship Warranty
We offer a comprehensive 15-year warranty on workmanship for all our outdoor kitchen installations. This warranty covers the craftsmanship and construction of your outdoor kitchen. If you encounter any issues related to workmanship, such as defects in welding, joinery, or assembly, we will rectify them promptly and at no cost to you.
Hardware Warranty
The hardware used in your outdoor kitchen, including hinges and drawer runners, is an integral part of its functionality. To ensure your peace of mind, we offer a lifetime warranty on all hardware components. This warranty is provided directly by our reputable hardware suppliers and guarantees the quality and durability of these essential parts.
Warranty Claim Process
Should you need to make a warranty claim, please follow these simple steps:
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Contact Us: Reach out to our customer support team via email at info@outdoorkitchens.com.au or by phone at 1300 136 718. Provide details of the issue you are experiencing and any relevant photos if possible.
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Assessment: Our team will assess your warranty claim promptly. For workmanship-related issues, we will schedule an inspection to evaluate the problem. For hardware issues, we may require photos or additional information.
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Resolution: Depending on the nature of the warranty claim, we will take appropriate action to resolve the issue. This may include repairing or replacing faulty components or addressing workmanship-related concerns.
Warranty Exclusions
Please note that our warranty does not cover the following:
- Normal wear and tear from regular use.
- Damage resulting from misuse, neglect, or improper maintenance.
- Modifications or alterations made to the outdoor kitchen by parties other than OutdoorKitchens.com.au.
- Cosmetic issues that do not affect the functionality of the outdoor kitchen.
Additional Information
Our warranties are designed to give you peace of mind and confidence in the quality of our products and services. If you have any questions or need further clarification about our warranty terms, please do not hesitate to contact us.
OutdoorKitchens.com.au takes pride in delivering outdoor kitchen solutions that enhance your outdoor living experience. We look forward to serving you and ensuring your complete satisfaction with our products and services.